This course is the ideal program for those needing to improve their PA/Executive Assistant skills or for those looking for the extra business edge. No prior knowledge is needed.
Amongst the things you can expect to learn
- Expectations - Avoid classic mistakes
- Communication and assertiveness - Identifying behavioural styles for your boss and yourself and communicate appropriately
- Dealing with difficult personalities or situations - Diary management, and dealing with more than one boss
- Organisation and time management - Planning, prioritising & organising your time and learning to say no
- Writing clearly - Writing better business letters, memos and emails
- Professional presence - How to look and act the part
What The Boss Expects
- What makes an effective Executive Assistant?
- How to avoid classic mistakes
- How to get the boss to communicate clearly and give good instructions
- Managing more than one boss
Communication and Assertiveness
- What is effective communication
- Active listening and positive language
- Gathering information
- Giving and receiving feedback
- Identify your own and your boss’s behavioural styles
Difficult Personalities and Difficult Situations
- Better ways to communicate and manage difficult personalities and negative behaviour
- Learning to say ‘no’
Organisation and Time Management
- Planning, prioritising & organising your time
- Time Stealers
- Managing your manager’s time management!
- Diary management
- Organising meetings
Writing Clearly
- Clear objectives
- Business letters, memos and emails
Professional Presence - Looking and Acting the Part
- Making the right impression
- Appropriate office attire and workplace behaviour
The course runs from 9:30am through to 4:30pm. Refreshments are available from 9am.
We provide:
- Full course material
- Certificate of attendance
- 90 days post course support
- Note pad and pen
- Polos!
Also includes:
Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.
You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.