This course is the ideal program for those needing to improve their PA/Executive Assistant skills or for those looking for the extra business edge. No prior knowledge is needed.
Amongst the things you can expect to learn
- Expectations - Avoid classic mistakes
- Communication and assertiveness - Identifying behavioural styles for your boss and yourself and communicate appropriately
- Dealing with difficult personalities or situations - Diary management, and dealing with more than one boss
- Organisation and time management - Planning, prioritising & organising your time and learning to say no
- Writing clearly - Writing better business letters, memos and emails
- Professional presence - How to look and act the part
What The Boss Expects
- What makes an effective Executive Assistant?
- How to avoid classic mistakes
- How to get the boss to communicate clearly and give good instructions
- Managing more than one boss
Communication and Assertiveness
- What is effective communication
- Active listening and positive language
- Gathering information
- Giving and receiving feedback
- Identify your own and your boss’s behavioural styles
Difficult Personalities and Difficult Situations
- Better ways to communicate and manage difficult personalities and negative behaviour
- Learning to say ‘no’
Organisation and Time Management
- Planning, prioritising & organising your time
- Time Stealers
- Managing your manager’s time management!
- Diary management
- Organising meetings
Writing Clearly
- Clear objectives
- Business letters, memos and emails
Professional Presence - Looking and Acting the Part
- Making the right impression
- Appropriate office attire and workplace behaviour
The course runs from 9:30am through to 4:30pm.
You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.
Included with your course
We provide the following with online and training centre delivered courses.
- Course notes
- Certificate of attendance
Online Delivery
A link to the online training platform will be sent before the course, simply click the link and follow the instructions.
- See Virtual / Remote training information for more details
- Contact us if you'd like to test the platform before the morning of the course
- You can be located anywhere in the world with an internet connection and your computer
Our Training Centres
For training courses run at one of our training centres we include.
- Free onsite parking
- Lunch and refreshments
- Notepad, pen and Polos
Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.