This course is the ideal program for those needing to improve their PA/Executive Assistant skills or for those looking for the extra business edge. No prior knowledge is needed.
 

Amongst the things you can expect to learn

• Expectations - Avoid classic mistakes 
• Communication and assertiveness - Identifying behavioural styles for your boss and yourself and communicate appropriately
• Dealing with difficult personalities or situations - Diary management, and dealing with more than one boss
• Organisation and time management - Planning, prioritising & organising your time and learning to say no
• Writing clearly - Writing better business letters, memos and emails
• Professional presence - How to look and act the part

What The Boss Expects

• What makes an effective Executive Assistant?
• How to avoid classic mistakes
• How to get the boss to communicate clearly and give good instructions
• Managing more than one boss

Communication and Assertiveness

• What is effective communication
• Active listening and positive language
• Gathering information
• Giving and receiving feedback
• Identify your own and your boss’s behavioural styles

Difficult Personalities and Difficult Situations

• Better ways to communicate and manage difficult personalities and negative behaviour
• Learning to say ‘no’

Organisation and Time Management

• Planning, prioritising & organising your time
• Time Stealers
• Managing your manager’s time management!
• Diary management
• Organising meetings

Writing Clearly

• Clear objectives
• Business letters, memos and emails

Professional Presence - Looking and Acting the Part

• Making the right impression
• Appropriate office attire and workplace behaviour

The course runs from 9:30am through to 4:30pm. Refreshments are available from 9am.

We provide:

• Full course material
• Certificate of attendance
• 90 days post course support
• Note pad and pen
• Polos!

Also includes:

• Free on-site parking
• Refreshments throughout the day
• Lunch at a local restaurant
• Free WiFi

Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.

You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.

• Word Advanced 1
• Finance for PA's and Administrators
• Minute Taking