This workshop is invaluable for anyone who wants to strengthen their communication skills and enhance their ability to interact with others.
Together, we learn how to get your message across in the best way possible. We tune into some important listening skills, we discover the secrets of body language, and what messages you are really giving out.
- Improve how you communicate over the telephone with more effective use of your voice and choice of words
- Use better questions and more effective words
- Learn how to listen actively
- Make use of positive body language and personal branding
- How to be more assertive, communicate confidently and give good feedback
- Consider how your behaviour impacts others
Communicating Better Over the Telephone
- Using your voice more effectively
- Positive and friendly interaction
- Choosing your words
- Effective greetings & closings
Improved Verbal Communication
- The effect of the words we use
- Asking the right questions at the right time
Developing Better Listening Skills
- Hearing vs. Listening
- Improving your active listening skills
Face to Face Communication:
Understanding Body Language & Non verbal Communication
- First impressions
- Establishing good rapport
- Being aware of what your body is saying
- Observant body language, eye contact & personal space
- How you wish to portray yourself, presenting yourself successfully and personal branding
Communicating Confidently
- Being more assertive
- Increasing confidence and learning to speak out when necessary
- Having a positive attitude and conveying ideas in a positive way
- Communicating in a professional manner
- Giving effective feedback
- Moderating your language to sound less aggressive
The Impact of Behaviour on Communication
- Understanding how your behaviour impacts on others
- Seeing things from other points of view
The course runs from 9:30am through to 4:30pm.
You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.
Included with your course
We provide the following with online and training centre delivered courses.
- Course notes
- Certificate of attendance
Online Delivery
A link to the online training platform will be sent before the course, simply click the link and follow the instructions.
- See Virtual / Remote training information for more details
- Contact us if you'd like to test the platform before the morning of the course
- You can be located anywhere in the world with an internet connection and your computer
Our Training Centres
For training courses run at one of our training centres we include.
- Free onsite parking
- Lunch and refreshments
- Notepad, pen and Polos
Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.