This workshop is invaluable for anyone who wants to strengthen their communication skills and enhance their ability to interact with others.
Together, we learn how to get your message across in the best way possible. We tune into some important listening skills, we discover the secrets of body language, and what messages you are really giving out.
- Improve how you communicate over the telephone with more effective use of your voice and choice of words
- Use better questions and more effective words
- Learn how to listen actively
- Make use of positive body language and personal branding
- How to be more assertive, communicate confidently and give good feedback
- Consider how your behaviour impacts others
Defining Communication
- What does Communication mean?
- Identifying the different types of communication
Communication Barriers
- Recognising conscious and less-conscious barriers to seamless communication
Communication Models
- Shannon-Weaver Model
- Neuro-Linguistic Programming
- Cause and Effect
Understanding Self and Others with Insights Discovery
- Jungian Preferences and Colour Energies
- Introversion and Extroversion
- Thinking and Feeling functions and biases
- Adapting and Connecting based on Colour Energy
- Communication Styles
Verbal and Non-Verbal Communication
- Listening Skills
- First Impressions
- Using your voice, Emphasis, Pace and Tone
- Body Language
- Matching, Mirroring, Leading
- Written and Email communications
Making an Impact
- What is Assertiveness
- Using 'I' Statements
- Positive and Constructive Feedback
- How to Disagree
The course runs from 9:30am through to 4:30pm.
You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.
Included with your course
We provide the following with online and training centre delivered courses.
- Course notes
- Certificate of attendance
Online Delivery
A link to the online training platform will be sent before the course, simply click the link and follow the instructions.
- See Virtual / Remote training information for more details
- Contact us if you'd like to test the platform before the morning of the course
- You can be located anywhere in the world with an internet connection and your computer
Our Training Centres
For training courses run at one of our training centres we include.
- Free onsite parking
- Lunch and refreshments
- Notepad, pen and Polos
Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.