Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this, audiences are also looking at your social media channels to be an effective first port of call for any big announcements, both good and bad. 62% of consumers have used a company’s social media channel for customer service, while 42% of those consumers expect a response within 60 minutes.
Our Customer Service on Social Media course will demonstrate to brands, both large and small the importance of being present on these channels, and ready to respond to customer queries and feedback. Learn how best to handle negative communication and customer complaints on social media effectively and efficiently.
This course is run in association with SocialB, an award winning social media company and aimed at businesses who already have established social media channels and an overall online presence. It would be most beneficial for members of staff who manage the company social media channels regularly.