This course is for anyone who needs to understand how to deal with unhealthy conflict. No prior knowledge is needed.
Dealing with difficult people whether managers, peers or clients, can lead to staff feeling powerless and demotivated. This course is full of practical tips and guidance to help you respond with a confident and proactive approach.
You will develop skills in assessing the situation, understanding other people’s behaviour and how to best manage your own responses to achieve a positive solution.
Book your place
|Thu 26Apr 2018||Show session datesHide session dates||Norwich||£250+VAT||Spaces Available||Book now|
This is a 1 day course (9.30am - 4.30pm)
For more information about multi-booking discounts click here or please call 01603 677107