This course is for anyone who needs to understand how to deal with unhealthy conflict. No prior knowledge is needed.
Course overview
Dealing with difficult people whether managers, peers or clients, can lead to staff feeling powerless and demotivated. This course is full of practical tips and guidance to help you respond with a confident and proactive approach.
You will develop skills in assessing the situation, understanding other people’s behaviour and how to best manage your own responses to achieve a positive solution.
Course overview
Dealing with difficult people whether managers, peers or clients, can lead to staff feeling powerless and demotivated. This course is full of practical tips and guidance to help you respond with a confident and proactive approach.
You will develop skills in assessing the situation, understanding other people’s behaviour and how to best manage your own responses to achieve a positive solution.
Is this course right for you?
What will I learn?
Detailed course content
What to expect on the day?
Further courses to consider
Course profile PDF
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Book your place
Key :
Full
Limited Availability
Spaces Open
Thu 30 Jan 2020
This is a 1 day course (9.30am - 4.30pm)
- 30 January
Norwich
£250+VAT
Limited Availability
| Date | Location | Price | Availability | ||
|---|---|---|---|---|---|
| Thu 30Jan 2020 | Show session dates | Norwich | £250+VAT | Limited Availability | Book now |
This is a 1 day course (9.30am - 4.30pm)
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For more information about multi-booking discounts click here or please call 01603 677107 |
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