Dealing with Difficult People

Course overview

Dealing with difficult people whether managers, peers or clients, can lead to staff feeling powerless and demotivated. This course is full of practical tips and guidance to help you respond with a confident and proactive approach. 

You will develop skills in assessing the situation, understanding other people’s behaviour and how to best manage your own responses to achieve a positive solution.

Is this course right for you?

What will I learn?

Detailed course content

What to expect on the day?

Further courses to consider

Book your place

Key :

Limited Availability
Spaces Open

Tue 13 Sep 2022

This is a 1 day course (9:30am - 4:30pm)
  • 13 September
Classroom: Norwich
Book now
Date  Location Price  Availability
Tue 13Sep 2022Show session datesHide session dates Classroom: Norwich£250+VAT Spaces AvailableBook now
This is a 1 day course (9:30am - 4:30pm)
  • 13 September

For more information about multi-booking discounts click here or please call 01603 677107

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Training and support

  • Michelle Pitchers

    Management Trainer
  • Lee-Anne

    Finance & Soft Skills Trainer
  • Elliot Symonds

    Business Development & Management Trainer
  • Matt Reed

    Management Trainer & Coach
Meet the full team

For help and advice choosing the right course for you,
call us on 01603 677107 or email

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01603 677107