This course is for anyone who needs to understand how to deal with unhealthy conflict. No prior knowledge is needed.

• Learn to differentiate between healthy and unhealthy conflict
• Prevent and control unhealthy conflict
• Use your influence to modify the behaviour of others

• Recognising their own and other different behaviour types
• Understanding what a difficult person is
• Understanding what workplace conflict is
• Understanding and identifying the triggers
• How to handle and resolve workplace conflict
• Changing the script - belief cycle
• Improve communication and rapport building
• Understand the difference between aggressive, passive and assertive behaviour

The course runs from 9:30am through to 4:30pm. Refreshments are available from 9am. 

We provide:

• Full course material
• Certificate of attendance
• 90 days post course support
• Note pad and pen
• Polos!

Also includes:

• Free on-site parking
• Refreshments throughout the day
• Lunch at a local restaurant
• Free WiFi

Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.

You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.

• Influencing Skills
• Assertiveness
• Presence