This course is for anyone who needs to understand how to deal with unhealthy conflict. No prior knowledge is needed.

• Learn to differentiate between healthy and unhealthy conflict
• Prevent and control unhealthy conflict
• Use your influence to modify the behaviour of others

• Recognising their own and other different behaviour types
• Understanding what a difficult person is
• Understanding what workplace conflict is
• Understanding and identifying the triggers
• How to handle and resolve workplace conflict
• Changing the script - belief cycle
• Improve communication and rapport building
• Understand the difference between aggressive, passive and assertive behaviour

The course runs from 9:30am through to 4:30pm.
You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.

Included with your course
We provide the following with online and training centre delivered courses.

• Course notes
• Certificate of attendance

Online Delivery
A link to the online training platform will be sent before the course, simply click the link and follow the instructions.

• See Virtual / Remote training information for more details
• Contact us if you'd like to test the platform before the morning of the course
• You can be located anywhere in the world with an internet connection and your computer

Our Training Centres
For training courses run at one of our training centres we include.

• Free onsite parking - directions for Norwich
• Lunch at a local restaurant or the training venue and refreshments all day
• Notepad, pen and Polos

• Influencing Skills
• Assertiveness
• Presence

Download the full course profile: Dealing with Difficult People