This course is for anyone who gets involved with a negotiation process, either internally or externally to the organisation.

No previous knowledge is required but delegates will be expected to engage in role plays.

• Leave negotiations feeling you have gained more for yourself or your business
• Take a professional and strong stance while maintaining good business relationships
• Feel less emotionally involved and more pragmatically engaged in negotiation
• Negotiate with a proven plan for such a process
• Gain ideas and techniques to help you reach win win solutions without just giving away margin

• Define what negotiating is
• What experiences have we had so far
• What makes a good negotiator
• Who do we negotiate with and why
• Learn and apply a proven negotiation process
• Understand the importance of planning and preparation
• Understand how to conclude the negotiation and how to review the results
• Learn the ‘tricks and tactics’ that will help build confidence if used against you

The course runs from 9:30am through to 4:30pm. Refreshments are available from 9am. 

We provide:

• Full course material
• Certificate of attendance
• 90 days post course support
• Note pad and pen
• Polos!

Also includes:

• Free on-site parking
• Refreshments throughout the day
• Lunch at a local restaurant
• Free WiFi

Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.

You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.

• Handling Customer Complaints
• Customer Care