This course is for anyone who gets involved with a negotiation process, either internally or externally to the organisation.

No previous knowledge is required but delegates will be expected to engage in role plays.

• Leave negotiations feeling you have gained more for yourself or your business
• Take a professional and strong stance while maintaining good business relationships
• Feel less emotionally involved and more pragmatically engaged in negotiation
• Negotiate with a proven plan for such a process
• Gain ideas and techniques to help you reach win win solutions without just giving away margin

• Define what negotiating is
• What experiences have we had so far
• What makes a good negotiator
• Who do we negotiate with and why
• Learn and apply a proven negotiation process
• Understand the importance of planning and preparation
• Understand how to conclude the negotiation and how to review the results
• Learn the ‘tricks and tactics’ that will help build confidence if used against you

The course runs from 9:30am through to 4:30pm.

You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.

Included with your course
We provide the following with online and training centre delivered courses.

• Course notes
• Certificate of attendance

Online Delivery
A link to the online training platform will be sent before the course, simply click the link and follow the instructions.

• See Virtual / Remote training information for more details
• Contact us if you'd like to test the platform before the morning of the course
• You can be located anywhere in the world with an internet connection and your computer

Our Training Centres
For training courses run at one of our training centres we include.

• Free onsite parking
• Lunch and refreshments
• Notepad, pen and Polos

Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.

• Handling Customer Complaints
• Customer Care