"It was good to review/ challenge previous customer service techniques. Will explore mirroring and colour styles."
"This is the second course I have completed with Paul as my trainer and the standard has been consistently high in terms of communication, knowledge, and enjoyment. I will always return to his training sessions rather than seek an alternative. Highly recommended."
"Excellent course, very informative."
"Really good - enjoyed the Intro course so much I came back for more. Joyce was great again too!"
"Great course, very well delivered by Joyce."
"A great day, and enough learning to help me at work and for a good nights sleep too!"
"Would now like to come back for the next level course."
"I found the group sharing information really helpful for my own personal needs and hearing other peoples roles and how they deal / respond to work."
"Really enjoyed being taught by Lee-Anne. She was very knowledgeable, kind and patient. A really great course for existing PA / EA's who need confidence built and re-confirmation on what they are doing."
"The course, location, building, lunch, facilities, trainer... everything was good!"