Handling Customer Complaints

Course overview

Successful businesses rely on satisfied customers.

In today’s business environment, customer expectations are extremely high and handling their complaints can sometimes be a stressful experience. If a customer feels their complaint is not being dealt with professionally and effectively they will take their custom elsewhere.

This course gives you a step-by-step process that works well for dealing with customer complaints. It will help you stay calm under pressure, not to over react, and to remain professional.

Is this course right for you?

What will I learn?

Detailed course content

What to expect on the day?

Further courses to consider

Course profile PDF

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Training and support

  • Lee-Anne

    Finance & Soft Skills Trainer
  • Elliot Symonds

    Business Development & Management Trainer
  • Matt Reed

    Business Development & Management Trainer
Meet the full team

For help and advice choosing the right course for you,
call us on 01603 677107 or email enquiries@jarroldtraining.co.uk

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01603 677107