This course is suitable for any one who needs to deal with customers on a regular basis. No prior knowledge is required.
Successful businesses rely on satisfied customers.
In today’s business environment, customer expectations are extremely high and handling their complaints can sometimes be a stressful experience. If a customer feels their complaint is not being dealt with professionally and effectively they will take their custom elsewhere.
This course gives you a step-by-step process that works well for dealing with customer complaints. It will help you stay calm under pressure, not to over react, and to remain professional.
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For more information about multi-booking discounts click here or please call 01603 677107