This course is suitable for any one who needs to deal with customers on a regular basis. No prior knowledge is required.
Course overview
Successful businesses rely on satisfied customers.
In today’s business environment, customer expectations are extremely high and handling their complaints can sometimes be a stressful experience. If a customer feels their complaint is not being dealt with professionally and effectively they will take their custom elsewhere.
This course gives you a step-by-step process that works well for dealing with customer complaints. It will help you stay calm under pressure, not to over react, and to remain professional.
Course overview
Successful businesses rely on satisfied customers.
In today’s business environment, customer expectations are extremely high and handling their complaints can sometimes be a stressful experience. If a customer feels their complaint is not being dealt with professionally and effectively they will take their custom elsewhere.
This course gives you a step-by-step process that works well for dealing with customer complaints. It will help you stay calm under pressure, not to over react, and to remain professional.
Is this course right for you?
What will I learn?
Course duration and private study
Detailed course content
What to expect on the day?
Further courses to consider
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Book your place
Key :
Full
Limited Availability
Spaces Open
Wed 6 Nov 2019
This is a 1 day course (9.30am - 4.30pm)
- 6 November
Norwich
£250+VAT
Available
| Date | Location | Price | Availability | ||
|---|---|---|---|---|---|
| Wed 6Nov 2019 | Show session dates | Norwich | £250+VAT | Spaces Available | Book now |
This is a 1 day course (9.30am - 4.30pm)
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For more information about multi-booking discounts click here or please call 01603 677107 |
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