This course is suitable for any one who needs to deal with customers on a regular basis. No prior knowledge is required.
Course overview
Please check course dates below for delivery method: classroom or virtual
- See our Virtual / Remote Training page for more information on virtual delivery
Successful businesses rely on satisfied customers.
In today’s business environment, customer expectations are extremely high and handling their complaints can sometimes be a stressful experience. If a customer feels their complaint is not being dealt with professionally and effectively they will take their custom elsewhere.
This course gives you a step-by-step process that works well for dealing with customer complaints. It will help you stay calm under pressure, not to over react, and to remain professional.
Course overview
Please check course dates below for delivery method: classroom or virtual
- See our Virtual / Remote Training page for more information on virtual delivery
Successful businesses rely on satisfied customers.
In today’s business environment, customer expectations are extremely high and handling their complaints can sometimes be a stressful experience. If a customer feels their complaint is not being dealt with professionally and effectively they will take their custom elsewhere.
This course gives you a step-by-step process that works well for dealing with customer complaints. It will help you stay calm under pressure, not to over react, and to remain professional.
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What will I learn?
Detailed course content
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Further courses to consider
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