This course is suitable for any one who needs to deal with customers on a regular basis. No prior knowledge is required.
Course overview
Successful businesses rely on satisfied customers.
In today’s business environment, customer expectations are extremely high and handling their complaints can sometimes be a stressful experience. If a customer feels their complaint is not being dealt with professionally and effectively they will take their custom elsewhere.
This course gives you a step-by-step process that works well for dealing with customer complaints. It will help you stay calm under pressure, not to over react, and to remain professional.
Course overview
Successful businesses rely on satisfied customers.
In today’s business environment, customer expectations are extremely high and handling their complaints can sometimes be a stressful experience. If a customer feels their complaint is not being dealt with professionally and effectively they will take their custom elsewhere.
This course gives you a step-by-step process that works well for dealing with customer complaints. It will help you stay calm under pressure, not to over react, and to remain professional.
Is this course right for you?
What will I learn?
Course duration and private study
Detailed course content
What to expect on the day?
Further courses to consider
Course profile PDF
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