A practical, high-impact course designed to elevate every stage of your telesales approach. Learn how to open calls with confidence, build rapport fast, uncover customer needs, and close more effectively — all while staying resilient and consultative. Ideal for anyone making sales or follow-up calls by phone.
This course centres around the SCOPE Framework, a proven model that guides participants through each stage of a successful telesales call:
• Start Strong – Make confident, professional introductions that earn attention quickly
• Connect & Build Rapport – Humanise the call, personalise your tone, and mirror the customer
• Open Discovery – Use structured questioning (including SPIN Selling) to uncover true needs
• Pitch with Value – Position your service around outcomes, not just features
• End with Confidence – Handle objections, confirm next steps, and close assertively
Participants also explore objection handling, value-based selling, emotional resilience, and positive language techniques to transform their mindset and results.
| Date | Location | Price | Availability | ||
|---|---|---|---|---|---|
|
Please contact us to register interest and discuss in-house options. |
|||||
|
For more information about multi-booking discounts click here or please call 01603 677107 |
|||||