Jarrold Training, NatWest & Bedford Heights are proud to be working together to provide this free business event.
Most people are involved in dealing with customers even if they don't call them customers and real excellence in customer service is key to the success of any organisation. If you are on the front line of customer relationships, you have the opportunity to make the most of every contact you have and to delight each and every one of those people.
This interactive and engaging workshop will cover various tools and techniques to help you understand customers behaviours, build rapport and exceed their expectations. You will also develop an understanding of reading and using body language, managing difficult people and how to make your customers feel special.
Matt Reed a corporate trainer at Jarrold Training has over 20 years experience in management and customer facing roles and he will guide you through the practical skills to enable you to take your customer service to the next level.
- 9.00 - 9.30 Registration
- 9.30 - 10.30 - Workshop
- 10.30 -11.00 - Networking
Free parking is available at the travel lodge next door. When you arrive at the Bedford Heights reception it is important that you register your vehicle registration number to avoid charges.
Book your place
Please contact us to register interest and discuss in-house options.
For more information about multi-booking discounts click here or please call 01603 677107