This communication and influencing skills training course is ideal for:

• Managers, supervisors and team leaders
• Professionals who need to communicate effectively with colleagues, customers or stakeholders
• Individuals looking to improve confidence, influence and interpersonal skills
• Anyone wanting to strengthen workplace communication and relationship-building skills

This course is particularly valuable if you:

• Need to influence others more effectively
• Want to improve communication and listening skills
• Work with a wide range of personalities and communication styles
• Need to build stronger professional relationships
• Want to communicate more confidently in meetings, conversations or presentations

By the end of this communication and influencing course, you will be able to:

• Understand how communication works and why misunderstandings happen
• Recognise barriers to effective communication
• Adapt your communication approach to different individuals
• Build rapport and improve workplace relationships
• Improve listening, questioning and conversational skills
• Understand the impact of body language, tone and non-verbal communication
• Communicate more confidently and professionally
• Use practical influencing techniques ethically and effectively

• Understanding communication and influencing in the workplace
• Common barriers to effective communication
• Understanding communication styles and behavioural preferences
• Adapting communication to connect with different personalities using Insights Discovery
• Building rapport and improving workplace relationships
• Listening skills, paraphrasing and summarising techniques
• Active listening and questioning skills
• Understanding tone, pace and vocal impact in communication
• Recognising the importance of body language and non-verbal cues
• Understanding emotional responses and communication triggers
• Practical techniques for influencing others positively and professionally
• Building trust, credibility and connection through communication
• Strengthening collaboration and communication within teams

This communication skills training course is highly interactive and practical, using:

• Group discussion and shared experiences
• Communication exercises and activities
• Real workplace scenarios
• Reflection and action planning

Participants are encouraged to actively practise communication techniques throughout the course to build confidence and improve effectiveness.

The course runs from 9:30am through to 4:30pm.

You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.

Included with your course
We provide the following with online and training centre delivered courses.

• Course notes
• Certificate of attendance

Online Delivery
A link to the online training platform will be sent before the course, simply click the link and follow the instructions.

• See Virtual / Remote training information for more details
• Contact us if you'd like to test the platform before the morning of the course
• You can be located anywhere in the world with an internet connection and your computer

Our Training Centres
For training courses run at one of our training centres we include.

• Free onsite parking
• Lunch and refreshments
• Notepad, pen and Polos

Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.