The course runs from 9:30am through to 4:30pm.
You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.
Included with your course
We provide the following with online and training centre delivered courses.
- Course notes
- Certificate of attendance
Online Delivery
A link to the online training platform will be sent before the course, simply click the link and follow the instructions.
- See Virtual / Remote training information for more details
- Contact us if you'd like to test the platform before the morning of the course
- You can be located anywhere in the world with an internet connection and your computer
Our Training Centres
For training courses run at one of our training centres we include.
- Free onsite parking
- Lunch and refreshments
- Notepad, pen and Polos
Our Norwich on-site parking (NR3 1UB) is free and situated 5 minutes walk along the river to our training centre at St James Mill. If you arrive by train it is about 20 minutes on the Riverside walk or a short taxi ride to get to us. View full directions for Norwich and all our other venues.
This course is ideal for:
- Managers, supervisors and team leaders
- Employees who need to handle difficult conversations confidently
- Professionals who want to improve communication and interpersonal skills
- Individuals who avoid conflict or struggle to express themselves assertively
- Anyone responsible for managing people, performance, customers or workplace relationships
This course is particularly valuable if you:
- Find conflict uncomfortable or emotionally draining
- Struggle to say “no” or challenge behaviour appropriately
- Need to deliver feedback or manage difficult conversations
- Want to communicate more confidently and professionally
- Are looking to improve workplace relationships and team communication
By the end of this assertiveness and conflict management course, you will be able to:
- Understand the difference between assertive, passive and aggressive communication
- Communicate with greater confidence, clarity and professionalism
- Recognise the causes and impact of workplace conflict
- Handle difficult conversations more effectively
- Respond calmly and constructively in emotionally charged situations
- Use practical techniques to manage challenging behaviours and resistance
- Build trust and maintain positive working relationships
- Set boundaries and express needs appropriately and respectfully
Throughout the course, participants will apply learning through:
- Practical exercises
- Workplace scenarios
- Group discussion
- Reflection and action planning
The emphasis is on real-world application and building confidence through practice.
What is assertiveness training?
Assertiveness training helps individuals communicate clearly, confidently and respectfully while expressing needs, opinions and boundaries appropriately.
What are conflict management skills?
Conflict management skills are techniques used to handle disagreement, tension and challenging situations professionally and constructively.
Who should attend this course?
This course is ideal for managers, supervisors, team leaders and employees who want to improve communication, confidence and workplace relationships.
Will this course help with difficult conversations?
Yes. The course includes practical tools and techniques for preparing for and managing difficult workplace conversations confidently and professionally.