Display & Accessibility Options
Influencing Skills
Customer Service
 Next available Norwich date: 26 October 2010   |
Course Aims
This training aims to introduce delegates to a range of influencing skills with everyday application in the work environment. Focusing on persuasion and communication in its purest sense, this course will provide delegates with the confidence to communicate effectively and to influence others with conviction and clarity.
It is a practical and enlightening session supported by various exercises and role-plays.
As a result of this training, delegates will understand their own influencing style and that of others. They will be empowered to influence effectively and appropriately, through new skills, increased confidence and heightened awareness of self as an influencer.
Assumed Knowledge:
No previous knowledge is required.
What people say:
Excellent course very worthwhile and beneficial. It has given me lots of tools to use in the future.
Norwich City Council - Jan 2010
Profile Outline:
- Exploring the uses of influence
- Developing your network of influence
- Maximising verbal and non verbal communication
- Understanding self and others
- Avoiding confrontation and resolving conflict
- Authority and assertiveness
- Influencing groups and teams
- Influencing upward
- Making an impact
- Gaining commitment and co-operation
Profile Details:
-
Price: £235.00 
Duration: 1 day
Norwich Dates:
-
26 October 2010
People who attended this course, also booked:
Information & print:
