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Communication Skills
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 Next available Norwich date: 04 October 2010   |
Course Aims:
Why is it sometimes its so hard just to communicate?
When we communicate well with someone, we really connect with them. We just click!
So why does it all go horrible wrong with someone else? What are we missing?
This workshop is invaluable for anyone who wants to strengthen their communication skills and enhance their ability to interact with others.
Together, we tune into some important listening skills, and learn how to get your message across in the best way. We discover the secrets of body language, and what messages you are really giving out.
Assumed Knowledge:
No previous knowledge is required.
Profile Outline:
What is Communication?
- Goals of communication
- Understanding the message
- Creating rapport
Communication Barriers
- The common barriers
- How do we deal with them?
Verbal Communication
- Use your voice more effectively
- How to speak more confidently
- Boy talk / Girl talk
Listening Skills
- "You're not listening to me!"
- Hearing vs. Listening
- Improve your listening skills
- Active Listening
- Lip reading
- Questioning techniques
Understanding Body Language
- First impressions
- Face-to-face vs. Telephone
- Present yourself successfully
- Face reading
- Personal space
- Use body language to your advantage
Writing Skills
- Writing e-mail & business letters
- Spelling & Punctuation
- E-mail Etiquette
- 10 Tips for Effective Email
International Communication
- Understanding Multi-Cultural behaviour
- International etiquette
- Poor translation
- International No-No's
- Tips to help
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Profile Details:
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Price: £235.00 
Duration: 1 day
Norwich Dates:
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04 October 2010
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